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Terms of Service


This web site may include links to external web sites. These links are provided in order to help you find relevant web sites, services and/or products which may be of interest to you, quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes. Australia Gambling Help is not responsible for the owners or operators of these web sites or for any goods or services they supply or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

All information or advice provided as part of this web site is intended to be general in nature and you should not rely on it in connection with the making of any decision. Australia Gambling Help tries to ensure that all information provided as part of this web site is correct at the time of inclusion on the web site but does not guarantee the accuracy of such information. Australia Gambling Help is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage suffered by you as a result of you taking this action.


The therapy is confidential, supervised, therapy by a trained and experienced professional.


Client fees are to be determined at the first session. Full payment shall be made at the start of the program by the client. Clients are fully responsible for the payment of all fees.

Cancellation Policy:

Clients maintain responsibility regarding appointment times. Any appointment cancelled after 6PM the day before the appointment, will occur (1) one half of the fee rate for the first incident and (2) the full fee rate for any incident thereafter.

Refunds Policy:

There are no refunds on purchases made for sessions/packages/programs/classes. All certificates/sessions/packages/programs/classes expire one year from date of purchase.

Confidentiality Policy:

All therapist’s communications, records and contracts with clients and professional and support staff will be held in strict confidence. Information may be released, in accordance with the law, only when:

(1) the client signs a written release of information indicating informed consent to such release; (2) the client expresses serious intent to harm himself/herself or someone else; (3) there is evidence or reasonable suspicion of abuse of a minor, an elderly person (sixty-five years or older), or a dependent adult; or (4) a court order is received directing disclosure of information.

It is our policy to assert a privileged communication in the event of #4. Although we cannot guarantee it, we will endeavor to apprise clients of all mandated disclosure.

Work Agreement:

The client shall make effort in good faith effort at personal growth and engage in the therapy as an important priority at this time in his or her life. Client gain is most important in therapy. The Client agrees to undertake any homework required to the best of his/her ability. Suspension, termination, or referral shall be discussed between therapist and client in the case of a pattern of behavior that reveals disinterest or lack of commitment to therapy, or for any unresolved conflict or impasse between the therapist and client. The therapist and client further agree that an agreed treatment plan will be drawn up at the first session, with future revisions possible as the need arises.

The client(s) is aware that he/she is a willing and voluntary participant, and can withdraw their consent and agreement at any time during therapy. The client(s) is aware that the sessions involving such therapies outlined above may involve video-recording and / or audio-recording.

Online Shop Purchases:

Please choose carefully as all purchases are final once completed at the checkout. No refunds or exchanges available on downloadable content. Any coupons or discount codes must be applied at the time of checkout and can not be applied later. Purchased recordings are made available as a download for 7 days. An email will be sent, usually within 24 hours, to the address entered during checkout with unique links to download your purchased recordings which are valid for 2 attempts. Should you have trouble downloading your purchases please contact us via our contact form.

Recordings are copyright to Australia Gambling Help and by purchasing a recording via this online shop you shall be entitled to:

download the recording onto a single computer or device unless otherwise agreed between us from time to time; save a copy of the recording onto a CD, tape, mini-disc, MP3 player or onto the hard drive of your computer or device; use the recording for your own personal.

Purchasing a recording does not entitle you to: Copy, share or sell the recording in any form by itself or in combination with; use the recording for commercial gain; play the recording publicly.

There is no guarantee of specific results and results can vary from person to person.

These Terms of Service may change from time to time without prior notice.